Apply To Visits
- How do I prepare for a visit?
- The case background is not up to date or has missing information.
- Im a preferred Care Pro for the CO but I do not see the visit that Care Owner put up
- What do I need to know before I apply to a visit?
- I'm keen on applying visits but want to propose alternative time, what should I do?
- Do I need to wear Homage shirt during a visit? / What should I wear for Care Visits?
Complete Visits
- How do I submit a Visit Summary?
- Do I upload photos in a Visit Summary?
- I'm running late for the visit. What do I do?
- Why do I need to submit Visit Summary for every visit?
- What should I take note when submitting a Visit Summary?
- I'm at the visit location but I cannot clock in, what should I do? (MY)
Payout & Claims
- What can be claimed?
- When will I receive my Care Pro payment? (MY)
- When will I receive my Care Pro payment?
- What are the payout cycles?
- My payment is incorrect or missing
- Pay rates
Mobile App
- My Homage App has crashed (MY)
- How do I apply for visits? (MY)
- Clock in, clock out issues
- Visits not showing in app
- Homage CarePro app crashes
- Visit Summary submission issues
Training
Telemedicine
- How do I submit a claim?
- Do I need to wear a uniform or ID card?
- What happens if a client doesn't have the necessary equipment needed to complete a visit safely?
- Who do I contact if I have issues during a visit?
- What happens if I have stay past the visit scheduled end time?
- What happens if I finish a visit before it's scheduled end time?
Feedback
General
- What is GST?
- How does GST affect my pay?
- Will Homage cover my GST?
- Submit your enquiry
- Submit Medical Certificate
- Other general questions or problems
GST
Late & Cancellations
- Late Clock-in & Fee Waiver (MY)
- What happens if I am late for a visit?
- Cancellation Fee & Fee Waiver
- When does the policy take effect?
- What happens if i cancel or withdraw from an assignment/a visit?
- Why am I being charged late fees?