Late Clock-in & Fee Waiver (MY)

Care Professionals (CP) are held responsible for giving your best and upholding the reputation of both yourself and that of Homage. Being late for an assigned visit is highly unprofessional as Care Owners and their families depend on you to deliver timely care for their loved ones. 

We strongly encourage you to plan your journey and traveling time. Be mindful to allocate sufficient time for traffic conditions, parking time etc. especially for new visit locations, prior to your visit to avoid being late.

CPs who arrive late for visits without a valid reason will be subjected to late clock-in penalty fees. A late clock-in penalty fee will be deducted from your future service fees in the following scenarios. 

Late Clock-In Penalty Policy

Scenarios	Fee (per visit)
CP is late for the scheduled visit (clock-in more than 15 minutes after the visit start time)	MYR 15 late clock-in fee

Penalty Fee Waiver

Scenarios	Waiver Criteria
CP is late for the scheduled visit (clock-in more than 15 minutes after the visit start time)	Fees may be waived when a waiver with documented proof* is submitted within 48 hours upon notice of late clock-in

*Examples of documented proof for these circumstances may include unavoidable roadblock, transportation mechanical issue public transport breakdown, app technical issues and other relevant proof subject to approval.

• Late clock-in penalty waiver requests have to be submitted within 48 hours from the visit cancellation notice or late clock-in.
• Fee waiver requests will be reviewed and approved on a case-by-case basis.

To submit a late clock-in penalty fee waiver, please click the button below to submit your penalty waiver request. Do share your reason for cancellation along with document / proof. 

Submit Request