I'm keen on applying visits but want to propose alternative time, what should I do?

For visits where you are:

• A Preferred Care Pro, you will be able to propose a new time immediately
• Not a Preferred Care Pro, you will be able to propose a new time 5 days before the visit

To propose alternative time for a visit before applying, please refer to the video guide and steps below:

1. On the Application page, you can propose a new time by tapping on the "Propose a new time" button from the Date & Time section.
2. This button will allow you to select from a list of alternate time options for the visit.
3. To propose a time, select your preferred time and click "Confirm Proposal".
4. Do note that any timing not stated in the time slots means that the slot is unavailable.
5. After confirming the proposed time, you will be able to see your proposed time on the Application page.
6. You will also be prompted to apply for similar visits from the same Care Recipient. You will only be able to propose a new time for one visit.
7. You can "Slide to Apply" once you have review the visit application details with the proposed time.
8. The Care Owner willreview the proposal within the next 24- 48 hrs!

The visit with the new proposed time will be shown in your Applied inbox with a pending status.

You will be assigned to the visit once Care Owner has accepted your proposal. Otherwise, you will receive a notification.