My card is valid but it shows that it's declined for use, what should I do?

If you encounter payment issues, here are common causes and solutions:

Payment declined due to	Resolution
Insufficient funds	Use a different card, or contact your card issuer for further assistance.
Credit limit exceeded	Use a different card, or contact your card issuer for further assistance.
Expired card	Use a different card, or contact your card issuer for further assistance.
Invalid card number	Re-enter your card details, use a different card or contact your card issuer for further assistance.
Wrong CVC	Re-enter your card details, use a different card or contact your card issuer for further assistance.
Card error	Contact your card issuer for further assistance.

Upon identifying the issue, please update your card information in the Homage app. To do so, please follow the steps below:

1. Open your Homage app and tap on the "Wallet" tab
2. Tap on the pencil icon. This allows you to update your card information
3. Update your card information. Once complete, tap on "Save"
4. Once your card information has been updated, we will attempt a charge within 24 hours.

If you encounter other issues, please submit a Request Form and we will response within 2 - 3 business days. 

Late payments may lead to account suspension, and you will not be able to book visits until your outstanding payment has been settled.